How do I signup for Mobile Spy online?
After you have decided to purchase, go to the purchase page. Click the Buy Now link for the billing frequency you would like. Follow the screens and enter the requested information to purchase online. We accept VISA, Mastercard, Discover and American Express credit cards for online purchases. After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.

What charge will show on my card?
The charge for any software on our site will appear as "Plimus, Inc.".

What is your refund policy?
As with all competitors, we do not issue refunds for simply changing your mind. If you experience troubles with our software we will work with you to resolve the issues in a timely manner. If the issues can't be resolved you'll receive a refund. We reserve the right to refund an order and discontinue support and service if you are threatening us or we determine you are using the service for disallowed purposes. All refunds result in immediate discontinuation of service and support. All sales are final.

Do you take orders by phone or mail?
Yes. To order Mobile Spy by toll-free phone or mail, first go to the purchase page. Click the Buy Now link for the billing frequency you would like. Then enter your information so it will be in our system. At the bottom of this page there will be a field called "Payment Type". In the field, select "Phone" or "Mail" and click "Next". You will then be taken to a page that gives you a reference number and a toll-free phone number to call or address to send to.

What is your privacy policy?
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your phone other than the information required for the products' successful operation.

Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates for life, online & toll-free technical support for life. In the rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.

How do I cancel my subscription?
If you are a previous customer with a subscription and wish to cancel it, just contact us either by online or by phone to let us know you wish to cancel. Your subscription will be cancelled at that point and no further billing will ensue. Also, your Mobile Spy account will be disabled at that time from further use. It is recommended once you cancel your subscription to remove Mobile Spy from all devices associated with your account.

Do you provide software updates?
Yes. As long as you are a Mobile-Spy subscriber you will receive the latest upgrades to the software free of charge. We announce any software upgrades through your online account main page.